SCOTTSDALE, AZ - December 2025 – Liveops, a frontrunner in flexible customer experience outsourcing solutions, has unveiled a nationwide initiative aimed at recruiting thousands of remote customer support agents in preparation for the 2026 tax season. This initiative provides individuals across the United States with the opportunity to earn income from the comfort of their homes, on a schedule that suits them, while assisting one of the leading tax software brands in the country.
"At Liveops, we hold the belief that meaningful employment should be available to everyone, regardless of their location or the life circumstances they face," stated Molly Moore, Chief Operating Officer at Liveops. "By broadening our remote customer support options, we are empowering individuals from various backgrounds—including single parents, military spouses, and caregivers—to have greater control over their work hours and income, enabling them to support their families while managing their life responsibilities."
Enhancing access to opportunities through inclusive agent recruitment
As families nationwide confront escalating expenses and uncertain job prospects, Liveops presents a flexible and purposeful avenue for income generation. Independently contracted agents can cultivate sustainable careers that align with their personal lives.
Liveops is proactively seeking agents from underrepresented and often overlooked demographics, such as bilingual candidates, women (who currently make up around 77 percent of the Liveops agent community), caregivers, veterans, retirees, and individuals with disabilities. Since Liveops does not mandate physical proximity to a contact center, individuals can deliver services from their own locations. This approach eliminates many of the geographical and socioeconomic obstacles that often restrict participation in remote service provision as independent agents.
"Our flexible recruitment model is advantageous for both individuals and our clients," explained Jim Watson, Chief Executive Officer of Liveops. "We can tap into a diverse and motivated talent pool across the nation. This includes people who might not have access to these opportunities otherwise, while simultaneously providing our clients with a scalable and resilient workforce that is prepared to meet real-world demands."
Empowering agents to choose their schedules
Customer support professionals within the Liveops network have the autonomy to select the time frames during which they wish to provide services. This flexibility allows them to coordinate their working hours around caregiving responsibilities, family commitments, education, or additional income streams.
For clients, this same model enables Liveops to align workforce coverage with actual demand during the tax season without incurring the costs of additional facilities or long-term overhead.
Economic and community benefits
By maintaining income within local communities rather than centralizing operations in a single location, the Liveops model bolsters local economies. Thousands of individuals will have the chance to earn supplemental income and gain valuable experience in customer support for a nationally recognized brand during one of the busiest periods of the year for customer service.
Demonstrated expertise in tax season support
Liveops has a long history of supporting tax season engagements. The company's on-demand model enables it to quickly source, certify, and deploy well-suited customer support agents, ensuring that callers receive prompt, empathetic, and brand-consistent service during peak times. This strategy assists tax software clients in minimizing hold times, enhancing customer satisfaction, and preserving brand loyalty during the busiest weeks of the year.
To learn more about Liveops' tax software customer support opportunities, click below!
About Liveops
Liveops is transforming the concept of outsourced customer service in a modern, always-connected world, founded on the principle that authentic connections foster brand loyalty. For over 25 years, the company has combined advanced technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care.
As pioneers in the flexible workforce model, Liveops offers global reach with unparalleled adaptability—assisting brands in meeting customer needs anytime, anywhere. From complex interactions to seasonal surges, the company proudly serves Fortune 500 and enterprise clients—providing personalized experiences that build trust and create lasting impact.
It's not just outsourcing; it's outsmarting. For more information, visit www.liveops.com
